Privacy Policy

 

Privacy Policy

Last updated: 18/09/2025

At MRC Omnichannel (“we”, “our”, “us”), accessible at https://mrcomnichannel.ch, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and the Swiss Federal Act on Data Protection (FADP / LPD / LDPD).

1. Data Controller

The data controller responsible for processing your personal data is:

MRC Omnichannel SALG
Email: privacy@mrcomnichannel.ch
Address: Via Nassa 31, 6900, Lugano, Switzerland

If you have any questions regarding this Privacy Policy or your data, you may contact us at the email provided above.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Identification data: name, surname, username, password (for registered users).

  • Contact details: email address, phone number, billing/shipping address.

  • Technical data: IP address, browser type, operating system, cookies, and usage data.

  • Content data: comments, messages, uploaded files (including images).

  • Transaction data (if applicable): payments, invoices, order details.

3. How We Collect Data

We collect personal data in the following ways:

  • Directly from you (e.g., when you leave a comment, register for an account, subscribe to a newsletter, or contact us).

  • Automatically, through cookies, server logs, and similar technologies.

  • From third-party services (e.g., Gravatar, analytics tools, or embedded content providers).

4. Purposes of Processing

Your personal data is processed for the following purposes:

  • To provide and maintain our website and services.

  • To enable user interactions (e.g., comments, uploads, contact forms).

  • To detect and prevent fraud or spam.

  • To manage accounts and user preferences.

  • To comply with legal and regulatory obligations.

  • For analytics and website improvement.

  • For marketing communications (only with your consent).

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent (Article 6(1)(a) GDPR).

  • Performance of a contract (Article 6(1)(b) GDPR).

  • Legal obligations (Article 6(1)(c) GDPR).

  • Legitimate interests (Article 6(1)(f) GDPR), such as preventing fraud or improving services.

6. Cookies and Similar Technologies

Our website uses cookies to improve user experience, store preferences, and analyze site traffic.

  • Essential cookies: required for the proper functioning of the site.

  • Functional cookies: remember your preferences and improve usability.

  • Analytics cookies: help us understand how visitors interact with the site.

You can manage or disable cookies through your browser settings.

7. Embedded Content and Third-Party Services

Articles or pages on our website may include embedded content (videos, images, articles, etc.). These third-party websites may collect data about you, use cookies, and track your interactions. Please review the privacy policies of such providers for more details.

We also use third-party services (e.g., Gravatar, spam detection tools, analytics platforms). These services may process your data in compliance with their own privacy policies.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

  • Comments and related metadata: stored indefinitely to recognize and approve follow-up comments automatically.

  • Registered user data: stored as long as the account remains active.

  • Legal and transactional data: stored according to statutory retention periods.

9. Data Sharing and International Transfers

We do not sell or rent your personal data. However, your data may be shared with:

  • Service providers and partners who assist us in operating our website.

  • Third-party tools (e.g., spam detection, analytics, hosting providers).

  • Authorities, when required by law.

If your data is transferred outside Switzerland or the European Economic Area (EEA), we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent protection mechanisms.

10. Your Rights

Under the GDPR and Swiss data protection law, you have the following rights:

  • Right of access: to know what personal data we hold about you.

  • Right to rectification: to correct inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”).

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to processing (including for direct marketing).

  • Right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, please contact us at [insert contact email].

11. Security of Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

12. Children’s Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we may have collected such data, please contact us to request its deletion.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with a new “Last updated” date.