WE HELP COMPANIES GROW
We provide solutions to the most complex challenges for our clients, offering innovative strategy, business organization, and digital services and solutions.
We focus on customer experience, customer journey and OmniChannel sales channel management (including online stores, physical stores, call centers, direct marketing, social, email, apps, etc)
DIGITAL TRANSFORMATION IS AN OPPORTUNITY YOU CAN'T MISS... HERE'S HOW WE CAN HELP
CUSTOMER EXPERIENCE DESIGN
Predicting perceptions and desires, we lead potential customers smooth and seamless towards conversion, through paths where every moment is an exciting and engaging experience.
CUSTOMER JOURNEY OPTIMIZATION FROM AN OMNICHANNEL PERSPECTIVE
We support process and customer journey integration and optimization across contact points, leveraging each channel's potential to maximize sales.
CROSS-CHANNEL COMMUNICATION CAMPAIGNS
We leverage recent cognitive neuroscience innovations to make communication and marketing campaigns more effective and improve brand visibility and appeal.
DATA MINING & ANALYTICS
We analyze large databases with statistical techniques, machine learning, and artificial intelligence; looking for hidden structures that are meaningful to the relevant domain and the target audience.
KNOWLEDGE MANAGEMENT, MINING & DISCOVERY
Tacit knowledge extraction (revealing everything organizations don't know that they know).
DATA CONTACT MANAGEMENT
Clean up; GDPR compliance; Database management; Harmonization.
COACHING ED EXECUTIVE EDUCATION
We empower clients towards achieving specific business objectives (e.g. internalization, sales growth, cost reduction, operational optimization, etc).
Inoltre, offriamo formazione manageriale ad ampio spettro: catalogo completo in collaborazione con La Bella & Partners.
Business process re-engineering
Re-engineering an organization is a lengthy, complex, and highly expensive task. Our algorithms enable you to quickly find the 20% of processes that statistically contribute to 80% of the results; ensuring efficiency, effectiveness and timeliness.
Staffing strategy aimed at lean, effective processes and measurable results; Talent Experience creation, through KPI review, know-how contamination, osmosis between generations, Academy and internal Laboratories, as well as Board Assessment from an Omnichannel perspective. Smart Working processes implementation and related Remote Engagement proposition.
The world is becoming increasingly connected
Essere online non garantisce la crescita, serve la giusta per poter regalare esperienze coinvolgenti e di valore ai propri clienti.
of the world's population is connected to the Internet.
of the world's connected population makes purchases on the web.
dollars per year spent on average by each user shopping on the web.
Do you want to make your business grow?
At MRC we provide companies with all the tools that technological innovation offers, thus making the journey towards Digital Transformation easier and more effective.